Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name]. This Shipping Policy describes our shipping methods, costs, and delivery times for orders placed within the United Kingdom. If you have any questions, please contact us at [email address].

1. Order Processing

  • Orders are processed within 1‑2 business days after payment confirmation.

  • We do not process or ship orders on weekends or UK bank/public holidays.

  • During busy periods (e.g. seasonal sales, holidays), processing may be delayed; please allow extra time for dispatch.

2. Shipping Methods, Costs & Delivery Time (UK)

Shipping Option Cost Estimated Delivery Time*
Standard Shipping Free Between 8 to 15 calendar days
Express Shipping £4.99 Between 5 to 8 calendar days

*Delivery times are estimates. Actual delivery may vary due to carrier delays, weather, or other unforeseen circumstances. Calendar days include all days except public holidays; weekends count as days, though delivery may not occur on weekends.

3. Order Tracking & Notification

  • Once your order is dispatched, you will receive a dispatch confirmation email. If tracking is available, a tracking number or link will be provided.

  • If you do not see tracking information after dispatch, please check your spam/junk folder. If still unavailable, contact us at [email].

4. Delivery Issues & Failures

  • Please make sure your delivery address is correct and complete. We are not responsible for delays or non‑delivery resulting from incorrect address details.

  • If the courier attempts delivery and you are unavailable, they may leave a card with instructions for redelivery or collection.

  • If a parcel is returned to us due to failed delivery attempts (address incorrect, uncollected etc.), additional shipping or redelivery charges may apply.

5. Damaged or Incorrect Items

  • Please inspect your order upon receipt. If the item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery.

  • To help us resolve the issue quickly, please provide:
    a) Photos of the damaged/incorrect item(s),
    b) Photos of the packaging,
    c) Details of what is wrong.

  • We will arrange for a replacement, refund, or exchange as appropriate.

6. Restrictions & Exceptions

  • We do not deliver to P.O. Boxes.

  • Some products may have special shipping requirements (e.g. fragile items or specific materials); if these apply, we will inform you at the time of purchase or if we need to adjust shipping.

  • We cannot guarantee delivery times during extreme weather, public holidays, strikes, or other unforeseen events. These may delay delivery beyond the estimated timeframes above.

7. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our service after changes means you accept the updated policy.